Archives For Crisis Management

My most recent article in Open Democracy explores how internet giants such as Google and Facebook, who position themselves as champions of open societies, have created brand identities that leave them open to pressure from digital human rights advocates. Activists can then rightly hold the tech sector to account when it collaborates with repressive regimes or compromises the online privacy of its users. Continue Reading…

Recent tales of networked social movements exerting pressure on governments and businesses.

This Week: Tim Hortons, Enbridge and Sumofus.org

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Businesses should get over themselves and start to work with the grassroots movements that are taking them to task over social and environmental issues. In a previous post, we looked at the incredible power of new social movements in a networked society. Fighting them is a foolish plan. However, many businesses still spend a lot of their time and energy doing just that.

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Would you stand in the way of a hurricane?

The main reason that companies and governments keep getting their butts kicked by grassroots social movements these days is that they consistently underestimate their strength and fail to understand the deep social forces driving them. If they properly appreciated and understood these factors, they would put aside any idea of fighting them and consider ways to work with them instead.

Thus begins Chapter 2 of my ‘You Can’t Beat Them So Why Not Join Them’ series.

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My conference roadshow kicks off in Paris this year. For these engagements, I am going forward with a direct and uncompromising message to businesses and governments: Stop trying to resist the power of new citizen movements. Better learn to work with them, or else face the music! I’ll start by laying out the topline of my arguments below and a deeper look will follow in subsequent posts.

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