Archives For trolling

In the previous posts of my Troll fighting series, I described some core damage control techniques for community managers when abusive behavior starts to show up on the sites or social media networks they moderate. These have included the need for solid House Rules as well as defensive tactics such as the Passionless Voice and the Hall of Shame. For those managing spaces where passions flare and it is important to maintain an open and respectful atmosphere, I feel a need to add prescriptions for a written Moderation Protocol. Beyond the House Rules established on most large discussion groups or social networks, the Moderation Protocol explains HOW these rules are to be applied. This is a must if you are delegating the moderation of your spaces to junior staff as missteps in applying rules, such as overzealous moderation or subjective preference of some points of view over others, can lead to damaging spinoff reputation issues for the host of the space.

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For those who face disruptive online trolls, or fear the day when they will, this series of posts is for you! Having managed social media projects on controversial subjects for the last few years, I have faced all kinds of intentionally disruptive online behavior while managing to keep the peace and maintain productive exchanges for those who were interested in that kind of thing. In this post, I will be talking about another essential anchor of troll-defense strategy: A thorough and unassailable set of House Rules with which you may moderate your online spaces. Continue Reading…

Got troll trouble sometimes or often? Want to keep the conversation productive on your blog or social networks? If you haven’t already, please see my previous post with more background on the rise of Internet trolls, cyber-bullying and my first proposed tactic: The Hall of Shame. This time around, I will be focusing on a second essential practice when managing unruly and disruptive online visitors: The Passionless Voice. Continue Reading…

Internet trolls are a hot topic these days. For those who have not had the pleasure of experiencing them, trolls are social media users who spend their time disrupting the spaces they visit. They do this by launching targeted personal attacks (flaming) or through obstructive practices, such as posting obscene and irrelevant content or jamming a page with repeat posts (post bombing). Continue Reading…